Effective Date: 3rd August 2026.
Last Updated: 3rd August 2026.
1. Introduction
Welcome to House of KOQ.
These Terms and Conditions (“Terms”) govern your access to and use of the House of KOQ website, products, services, and online store.
By accessing this website, creating an account, placing an order, or using any of our services, you agree to be bound by these Terms and Conditions. If you do not agree with these Terms, please refrain from using our website or services.
2. About Us
This website is operated by:
House of KOQ (Nigeria)
Registered Business Name: House of KOQ
Registration Number: 9718414
Registered Address: 30, Oritshe Street, off Obafemi Awolowo Way Ikeja, Lagos.
Hair by KOQ (United Kingdom)
Registered Business Name: Hair by KOQ
Registered Address: Ch2 1ND, 11 Woodlea Avenue, Chester
Website: https://houseofkoq.com
Customer Support Email: hello@uk.houseofkoq.com
3. Eligibility
By using this website, you confirm that:
- You are at least 18 years old or have permission from a parent or legal guardian.
- The information you provide is accurate and complete.
- You will not use our website for unlawful or fraudulent purposes.
4. Products and Services
House of KOQ offers:
- Cosmetics
- Haircare products
- Skincare products
- Beauty accessories
- Professional salon services
- Promotional offers
- Wholesale enquiries (where applicable)
We reserve the right to modify, discontinue, or replace any product or service without prior notice.
5. Product Information
We make every effort to ensure that product descriptions, images, colours, pricing, and specifications are accurate.
However:
- Product colours may vary depending on your screen settings.
- Packaging may change without prior notice.
- Minor variations may occur due to manufacturing improvements.
Images are for illustration purposes only unless otherwise stated.
6. Pricing
All prices displayed on our website are shown in the applicable currency for the selected region.
Prices may include or exclude applicable taxes depending on your location.
We reserve the right to change prices without prior notice.
Price changes will not affect orders that have already been confirmed.
7. Orders
When you place an order:
- You agree that all information provided is accurate.
- Orders are subject to acceptance.
- Receipt of an order confirmation email does not constitute acceptance of your order.
- We reserve the right to cancel or refuse any order for legitimate reasons, including suspected fraud, pricing errors, stock unavailability, or regulatory requirements.
8. Payments
We accept secure payments through authorised third-party payment providers, including:
Nigeria
- Paystack
United Kingdom and International Orders
- PayPal
Additional payment methods may be introduced from time to time.
Payment information is processed securely by our payment providers. House of KOQ does not store full debit or credit card details.
9. Order Confirmation
Once payment has been successfully received, you will receive an order confirmation via email.
Please review your order carefully and contact us immediately if any details are incorrect.
10. Shipping and Delivery
We currently serve customers in:
- United Kingdom
- Nigeria
- United States
- European Union
Shipping Partners
United Kingdom
- Royal Mail
Nigeria
- Local delivery arrangements where applicable
Estimated delivery times are provided for guidance only and are not guaranteed.
House of KOQ is not responsible for delays caused by customs, courier services, weather conditions, industrial action, or other circumstances beyond our reasonable control.
Customers are responsible for providing accurate delivery information.
11. Customs and Import Duties
International customers may be required to pay customs duties, taxes, or import fees imposed by their local authorities.
These charges are the responsibility of the customer unless otherwise stated.
12. Salon Appointments
For salon services:
- Appointments are subject to availability.
- We recommend arriving on time for your appointment.
- Late arrivals may result in shortened appointment times or rescheduling.
House of KOQ reserves the right to refuse service where appropriate, including where health and safety concerns arise.
13. Returns and Refunds
Our Returns and Refund Policy forms part of these Terms and Conditions.
Key points include:
- Eligible products may be returned within 14 days of delivery.
- Opened or used cosmetics, skincare, and personal care products are not eligible for return unless faulty or required by applicable law.
- Customers are responsible for return shipping costs unless the item is faulty, incorrect, or damaged upon delivery.
- Refunds are processed through the original payment method after inspection and approval.
Please refer to our separate Returns & Refund Policy for full details.
14. Promotions and Discount Codes
Promotional offers are subject to the following:
- One promotional code per order unless otherwise stated.
- Promotions cannot be exchanged for cash.
- Promotional offers may be withdrawn or amended at any time.
- Misuse of promotions may result in cancellation of orders.
15. Intellectual Property
All content on this website, including but not limited to:
- Logos
- Brand names
- Product names
- Images
- Videos
- Graphics
- Text
- Designs
- Icons
- Website layout
- Marketing materials
is the property of House of KOQ, Hair by KOQ, or their respective licensors and is protected by applicable intellectual property laws.
You may not reproduce, copy, distribute, modify, or commercially exploit any content without prior written permission.
16. User Accounts
If you create an account, you are responsible for:
- Maintaining the confidentiality of your login credentials.
- Restricting unauthorised access to your account.
- Ensuring your account information remains accurate and up to date.
We reserve the right to suspend or terminate accounts where fraudulent, abusive, or unlawful activity is suspected.
17. Acceptable Use
You agree not to:
- Use the website for unlawful purposes.
- Upload malicious software or viruses.
- Attempt to gain unauthorised access to our systems.
- Interfere with website functionality.
- Submit false or misleading information.
- Infringe the rights of House of KOQ or third parties.
18. Customer Reviews
Customers may submit reviews and feedback provided that such content:
- Is truthful and based on genuine experience.
- Is respectful and lawful.
- Does not contain offensive, defamatory, or misleading material.
- Does not infringe intellectual property rights.
We reserve the right to moderate, edit, or remove reviews that breach these Terms.
19. Limitation of Liability
To the fullest extent permitted by applicable law, House of KOQ shall not be liable for indirect, incidental, consequential, or special damages arising from the use of our website, products, or services.
Nothing in these Terms excludes or limits liability where such exclusion is prohibited by law, including liability for death or personal injury caused by negligence, fraud, or any other liability that cannot legally be excluded.
20. Product Suitability
Customers are responsible for ensuring products are suitable for their individual needs.
We recommend performing a patch test before using any cosmetic, skincare, or haircare product.
If irritation or an allergic reaction occurs, discontinue use immediately and seek appropriate medical advice.
21. Website Availability
We aim to keep our website available at all times.
However, we do not guarantee uninterrupted access and may suspend or restrict access temporarily for maintenance, upgrades, or security reasons.
22. Third-Party Links
Our website may include links to third-party websites.
These links are provided for convenience only.
House of KOQ is not responsible for the content, availability, or privacy practices of third-party websites.
23. Privacy
Your use of our website is also governed by our Privacy Policy.
Please review our Privacy Policy to understand how we collect, use, and protect your personal information.
24. Force Majeure
House of KOQ shall not be liable for any delay or failure to perform its obligations where such delay or failure results from events beyond our reasonable control, including but not limited to natural disasters, pandemics, war, terrorism, cyberattacks, power failures, transportation disruptions, governmental actions, or industrial disputes.
25. Governing Law
These Terms and Conditions shall be governed by and interpreted in accordance with:
- The laws of England and Wales for transactions conducted by Hair by KOQ in the United Kingdom.
- The laws of the Federal Republic of Nigeria for transactions conducted by House of KOQ in Nigeria.
Where mandatory consumer protection laws apply in another jurisdiction, those rights remain unaffected.
26. Changes to These Terms
We reserve the right to amend these Terms and Conditions at any time.
Updated versions will be published on our website with a revised “Last Updated” date.
Your continued use of the website after changes take effect constitutes acceptance of the updated Terms.
27. Contact Information
If you have any questions regarding these Terms and Conditions, please contact us.
House of KOQ (Nigeria)
Registered Address: 30, Oritshe Street, off Obafemi Awolowo Way Ikeja, Lagos.
Registration Number: 9718414
Email: hello@ng.houseofkoq.com
Telephone: +234 809 090 1862
Hair by KOQ (United Kingdom)
Registered Address: Ch2 1ND, 11 Woodlea Avenue, Chester
Email: hello@uk.houseofkoq.com
Telephone: +44 7538 533137
Thank you for choosing House of KOQ. We appreciate your trust and are committed to providing premium beauty products, exceptional salon services, and a secure shopping experience.