Effective Date: 3rd August 2026.
Last Updated: 3rd August 2026.
1. Introduction
Welcome to House of KOQ.
House of KOQ (“House of KOQ”, “Hair by KOQ”, “we”, “our”, or “us”) is committed to protecting your privacy and safeguarding your personal information.
This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information when you:
- Visit our website;
- Purchase our beauty, skincare, cosmetics, and haircare products;
- Book salon appointments;
- Contact our customer support team;
- Subscribe to our newsletter;
- Participate in promotions or surveys; or
- Interact with us through our website or social media channels.
We are committed to processing personal data lawfully, fairly, transparently, and securely.
2. Who We Are
House of KOQ (Nigeria)
Registered Business Name: House of KOQ
Registration Number: 9718414
Registered Office: 30, Oritshe Street, off Obafemi Awolowo Way, Ikeja, Lagos.
Hair by KOQ (United Kingdom)
Registered Business Name: Hair by KOQ
Registered Office: Ch2 1ND, 11 Woodlea Avenue, Chester
Website: https://uk.houseofkoq.com
Customer Support Email: hello@uk.houseofkoq.com
Telephone: +44 7538 533137
3. Scope of This Privacy Policy
This Privacy Policy applies to all visitors and customers using our website and services in:
- United Kingdom
- European Union
- Nigeria
- United States
Where local privacy laws require additional protections, those rights will also apply.
4. Legal Basis for Processing Personal Data
Where applicable, including under the UK GDPR and EU GDPR, we process your information based on one or more of the following lawful grounds:
- Your consent
- Performance of a contract
- Compliance with legal obligations
- Protection of vital interests
- Legitimate business interests
- Public interest where required by law
5. Information We Collect
Personal Information
Depending on your interaction with us, we may collect:
Identity Information
- Full name
- Username
- Date of birth (where required)
- Gender (optional)
Contact Information
- Email address
- Telephone number
- Billing address
- Delivery address
Account Information
- Username
- Password (encrypted)
- Login history
Payment Information
Payments are securely processed through trusted third-party payment providers.
We do not store your complete debit or credit card details.
Payment providers may include:
- Paystack (Nigeria)
- PayPal (United Kingdom)
These providers maintain their own privacy and security policies.
Order Information
We collect:
- Order history
- Products purchased
- Shipping preferences
- Delivery status
- Returns and refunds
Salon Appointment Information
Where applicable we may collect:
- Appointment dates
- Services requested
- Stylist preferences
- Service history
Technical Information
We automatically collect certain technical information including:
- IP address
- Browser type
- Device type
- Operating system
- Time zone
- Website usage
- Referral pages
Marketing Preferences
We may collect your preferences relating to:
- Newsletters
- Promotional offers
- Product launches
- Beauty tips
- SMS notifications (where applicable)
6. Information We Do Not Collect
We do not intentionally collect:
- Sensitive health information except where voluntarily provided for salon safety purposes.
- Full payment card details.
- Children’s personal information without appropriate consent.
7. How We Collect Information
Information may be collected when you:
- Create an account
- Place an order
- Book a salon appointment
- Contact customer support
- Subscribe to our newsletter
- Complete a contact form
- Participate in competitions
- Leave product reviews
- Browse our website
- Accept website cookies
8. How We Use Your Information
We use your information to:
- Process orders
- Deliver purchases
- Process payments
- Provide customer support
- Manage your account
- Improve our products
- Improve our website
- Book salon appointments
- Send order updates
- Respond to enquiries
- Prevent fraud
- Detect suspicious activity
- Comply with legal obligations
- Improve customer experience
Where you have provided consent, we may also send:
- Promotions
- New product announcements
- Exclusive offers
- Beauty tips
- Event invitations
You may unsubscribe at any time.
9. Cookies
Our website uses cookies to improve your browsing experience.
Cookies help us:
- Remember your preferences
- Maintain your shopping cart
- Improve website performance
- Analyse website traffic
- Deliver relevant marketing
You may disable cookies within your browser settings.
Some website features may not function correctly if cookies are disabled.
10. Analytics
We may use analytics tools such as:
- Google Analytics
- Google Search Console
- Meta Pixel
- Other website performance tools
These services help us understand website usage and improve customer experience.
11. Sharing Your Information
We do not sell your personal information.
We may share information with trusted service providers including:
Payment Providers
- Paystack
- PayPal
Delivery Partners
United Kingdom
- Royal Mail
Nigeria
- Local courier partners (where applicable)
Technology Providers
- Website hosting providers
- Email marketing providers
- Customer support software
- Analytics providers
Each provider is expected to maintain appropriate security measures.
12. International Transfers
Because we serve customers in multiple countries, your information may be transferred between:
- Nigeria
- United Kingdom
- European Union
- United States
Where required, we implement appropriate safeguards for international data transfers.
13. Data Security
We implement technical and organisational security measures including:
- SSL encryption
- Secure payment gateways
- Firewall protection
- Password encryption
- Restricted staff access
- Secure hosting infrastructure
- Regular software updates
- Malware monitoring
While we take reasonable precautions, no internet transmission can be guaranteed to be completely secure.
14. Data Retention
We retain personal information only for as long as necessary to:
- Complete transactions
- Provide customer support
- Comply with tax laws
- Meet accounting obligations
- Resolve disputes
- Enforce agreements
When information is no longer required, it will be securely deleted or anonymised.
15. Your Privacy Rights
Depending on your country of residence, you may have the right to:
- Access your personal data
- Correct inaccurate information
- Delete your personal data
- Restrict processing
- Object to processing
- Withdraw consent
- Request data portability
- Lodge a complaint with a supervisory authority
To exercise these rights, please contact us using the details provided below.
16. Children’s Privacy
Our products and services are not intended for children under the age required by applicable law without the involvement of a parent or legal guardian.
If we become aware that personal information has been collected from a child without appropriate consent where required, we will take reasonable steps to delete that information.
17. Third-Party Links
Our website may contain links to external websites.
We are not responsible for the privacy practices or content of third-party websites.
We encourage you to review their privacy policies before providing personal information.
18. Marketing Communications
If you subscribe to our mailing list, you may receive:
- Product launches
- Promotions
- Newsletters
- Beauty advice
- Company updates
You may unsubscribe at any time by:
- Clicking the unsubscribe link in our emails
- Contacting customer support
19. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, technology, or legal obligations.
The latest version will always be published on our website with an updated “Last Updated” date.
20. Contact Us
If you have any questions about this Privacy Policy or how we process your personal information, please contact us.
House of KOQ (Nigeria)
Registered Office: 30, Oritshe Street, off Obafemi Awolowo Way, Ikeja, Lagos.
Email: hello@ng.houseofkoq.com
Telephone: +234 809 090 1862
Hair by KOQ (United Kingdom)
Registered Office: Ch2 1ND, 11 Woodlea Avenue, Chester
Email: hello@uk.houseofkoq.com
Telephone: +44 7538 533137
21. Complaints
If you believe we have not handled your personal information appropriately, you may contact us in the first instance so that we can investigate and resolve your concerns.
Where applicable, you may also have the right to lodge a complaint with your local data protection or privacy regulator in your country of residence.
Thank you for trusting House of KOQ. We are committed to protecting your privacy while providing exceptional beauty products, professional salon services, and a secure online shopping experience.